Warranties and Repairs

Akillis jewelry adheres to strict standards and undergoes rigorous checks at each stage of production, from manufacturing to shipping. Each piece is engraved with essential details such as the metal used, a unique identification number, and the Akillis signature. As a customer, you benefit from a legal warranty of conformity or against hidden defects for a duration of two (2) years from the date of receipt of your jewelry. This warranty applies to any quality issues that may arise within two (2) years after the purchase of your jewelry, subject to presentation of a purchase invoice and upon confirmation of a manufacturing defect following an assessment by our workshops.

The following situations are not covered by this legal warranty:

• Normal wear and tear, and natural aging;

• Improper use of your Akillis jewelry resulting in breakages, impacts, deformations, stains, or scratches, due to activities contrary to our usage advice.

• When an Akillis piece of jewelry has been repaired or disassembled outside of a network authorized by the brand, in which case Akillis cannot be held responsible.

• The warranty does not apply to jewelry for which the legal warranty of conformity is no longer valid due to their date of purchase. In such a situation, you may be asked to contribute to the repair costs, upon assessment of a quote by our workshops.

For any quality-related questions, simply contact us at eshop@akillis.fr with proof of purchase, but note that normal wear and tear or improper maintenance are not covered. In case of a defect, contact us with the requested information below so that we can find the best solution to your problem.

Please provide the following details to validate your warranty claim:

• Proof of purchase and the date/order number.

• Photos showing the jewelry, both overall and zoomed in.

• Photos and/or videos highlighting the issue encountered.

• A detailed description of the problem.

You can contact us:

• By visiting our store located at 354 rue Saint-Honoré, 75001 in Paris, or at one of our authorized partner retailers.

• By phone at +33 (0)1 40 13 64 04

• By WhatsApp at +33 (0)6 80 54 41 81

• By email at eshop@akillis.fr

If your purchase was not made at our Akillis store on rue Saint-Honoré or on our online boutique, please contact the customer service of the point of sale that made the purchase directly. They will be able to handle your request and apply their own after-sales service procedures.